Qantas has launched new technology enabling domestic Mobile Check-in as part of its Next Generation Check-in initiative.
Qantas Chief Executive Officer, Mr Alan Joyce, said Mobile Check-in was a key offering of the broader Next Generation Check-in project announced last year which is set to streamline the domestic airport experience for Qantas customers.
“Enhancing the customer experience by increasing speed and ease through our airports is the key driver for the Qantas Next Generation Check-in project,” said Mr Joyce.
"Our research showed us our customers wanted more control over their travel experience. They want to be able to check-in before they even arrive at the airport and then move quickly through the airport to board their flight.
“Mobile Check-in now offers customers the ability to check-in remotely, while on the go, removing another airport process for our busy modern travellers.
“Qantas continues to introduce new services such as Mobile Check-in and domestic Advance Seat Section as part of our Next Generation Check-in roll out, for which a pilot will commence in Perth in July. We’ll be unveiling our full Next Generation Check-in service in Sydney later this year.”
Domestic Advance Seat Selection rewards top tier Frequent Flyers, (Platinum, Gold and Silver), with even more choice as these customers now have the ability to preselect their seat online prior to travel.
Mobile check-in provides customers with the ability to check-in for their flight via their personal mobile device, including iPhones, Blackberrys and other web-enabled mobile devices, between 24 hours and 45 minutes prior to departure.
A 2D bar code is sent to their phone which is then scanned by a reader at the gate, and a boarding receipt is printed for the customer with their name, frequent flyer details, flight number and seat allocation.
The Qantas Mobile application was initially launched in 2008. In addition to the introduction of domestic Mobile Check-In, Qantas Mobile provides customers with the ability to access real time flight information direct to their mobile phone including arrival and departure times, access worldwide Qantas Club lounge locations, contact numbers for Qantas offices worldwide and the up to date timetables for Qantas, QantasLink, Jetstar and codeshare flights for up to 353 days.
Frequent Flyers can access Qantas Mobile with their Frequent Flyer number, last name and PIN to view all bookings recorded against their Frequent Flyer membership, as well as their points balance and date of last activity.
Non-Frequent Flyers can log in with their booking reference and last name to view their booking including passenger details, flight details, check-in information and baggage allowances.
Ports that have launched Mobile Check-in include Sydney Terminal 3, Brisbane, Melbourne, Perth, Canberra, Gladstone, Townsville, Mackay, Rockhampton, Ayers Rock, Alice Springs, Darwin, Hobart, Launceston, Kalgoorlie, Broome, Karratha, Newman, Paraburdoo and Port Lincoln. There are also plans to roll out Mobile Check-in to Adelaide, Cairns, Sydney Terminal 2, Newcastle and Port Hedland in coming months.
The Qantas mobile phone application is accessed by typing qantas.com into a web-enabled mobile browser.
