Ryanair: New DAA Chairman must reverse Dublin..

Ryanair, Europe’s largest low fares airline, today (27th May 09) called on newly appointed DAA Chairman, David Dilger, to address the appalling service levels at Dublin airport after queues of up to half a kilometre at airport security resulted in over 100 passengers missing early morning flights at Dublin Airport.

Ryanair confirmed that the DAA failed to staff all security points on time with just 8 out of 17 security units open at 5am, the start of the busiest time of the day at Dublin Airport. Ryanair also confirmed that abysmal service levels at the DAA monopoly’s Dublin Airport are due to the re-deployment of staff, which are paid for by passengers and airlines, to replace “lolly pop men” at the construction site for the extravagant T2.

Ryanair’s Stephen McNamara said:

“Dublin Airport has experienced a substantial fall in passenger numbers due to the high costs imposed by the DAA monopoly and passengers, who pay dearly to pass through one of Europe’s most expensive airports, continue to be exposed to the worst service levels of any of the 146 airports Ryanair operates from. As we face into the traditionally busier summer months we are calling on newly appointed DAA Chairman David Dilger to address the abysmal service levels at the monopoly run Dublin Airport.

“It is not acceptable that over 100 passengers miss flights when half of the 17 security units are closed at the busiest time of the day. Passengers are arriving at the airport with more than enough time to make their flights but the incompetence and unwillingness of the DAA to allow passengers to efficiently pass through airport security resulted in over 100 passengers missing flights this morning. This is totally unacceptable and underlines that the DAA monopoly continues to fail its airline customers and their passengers”.